Are you passionate about networking and eager to build a career in IT infrastructure? We are looking for a Service & Support Engineer with Networking focus to join our Managed Services & Support team in Aruba, Bonaire or Curaçao. In this role, you will provide 1st and 2nd line support with a strong emphasis on networking. You’ll troubleshoot and resolve issues related to connectivity, firewalls, switches, wireless access, and VPNs, while also supporting end-user devices and Microsoft 365 services. Working closely with our senior engineers, you’ll gain hands-on experience in enterprise networking and grow towards more advanced technical roles. If you enjoy solving connectivity challenges, learning about firewalls and switches, and supporting customers in their day-to-day IT operations, this is the role for you!

• Act as the first point of contact for networking and IT support requests.
• Diagnose and resolve 1st and 2nd line networking issues (firewalls, VPNs, routing, switching, Wi-Fi).
• Monitor and manage incoming tickets in the service desk system when needed, ensuring timely response and resolution.
• Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) and basic end-user IT problems.
• Assist with configuration and maintenance of firewalls, switches, and wireless networks.
• Escalate complex networking and system issues to senior engineers, ensuring smooth handovers.
• Document incidents, troubleshooting steps, and solutions in the knowledge base.
• Monitor network performance and proactively address connectivity issues.
• Deliver excellent customer service and ensure SLA compliance.

• 2+ years of experience in an IT support or networking-related role.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching).
• Hands-on experience with firewalls, VPNs, and Wi-Fi solutions (Fortinet, Cisco, or similar is a plus).
• Basic experience with Microsoft 365 environments.
• Familiarity with Active Directory and user/device management.
• Eagerness to grow into advanced networking roles (NSE/CCNA/CCNP certifications are a plus).
• Customer-focused mindset with strong communication skills.
• Fluent in English; Dutch, Papiamentu, and/or Spanish are a plus.

Are you ready to take the next step in your IT career and grow into a networking specialist with us? Apply now by sending your application to  jobs@netprogroup.com.