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managed services & support

Service & Support desk analyst

Job description

As a Service & Support Desk Analyst, you provide 1st line support on-site or remotely to ensure, service request(s) and problems are solved promptly. You have excellent communication skills and you are able to build and maintain good client relationships. You are a real teamplayer and like to share your knowledge with the junior team members.

Are you service-oriented and do you find it a challenge to solve technical problems?

Key responsibilities

  • Provide 1st line support onsite or remotely based on Service Level Agreements,
    Systems & Performance monitoring, trend analysis, and Problem management

  • Review of Services, Patching, and Security

  • Proactively work with the Service Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented

  • Prioritizing and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously

  • Update the ticketing system, ensuring calls are logged and all notes, progress, and required actions are updated promptly and accurately.

  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.


  • Advanced Vocational (mbo 4) or Higher Vocational toward ICT or specific Microsoft or HPE certification
  • Relevant work experience
  • Good communication skills, both verbal and written in Dutch and English
  • Teamplayer, stress-resistant, pragmatic and enthusiastic