As a Service & Support Desk Analyst, you provide 1st line support on-site or remotely to ensure, service request(s) and problems are solved promptly. You have excellent communication skills and you are able to build and maintain good client relationships. You are a real teamplayer and like to share your knowledge with the junior team members.
Are you service-oriented and do you find it a challenge to solve technical problems?
Provide 1st line support onsite or remotely based on Service Level Agreements,
Systems & Performance monitoring, trend analysis, and Problem management
Review of Services, Patching, and Security
Proactively work with the Service Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
Prioritizing and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously
Update the ticketing system, ensuring calls are logged and all notes, progress, and required actions are updated promptly and accurately.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.