Managed services and support. Service and support desk analyst. Managed services and support. Service and support desk analyst.


Business Analyst

Job description

As a Business Analyst you are an expert for analyzing business requirements and to translate it into IT requirements together with the managed service & support team. You ensure the correct understanding of business requirements together with your colleagues.
You are the business representative thinking in solutions, driving standardization and describing requirements towards NetPro.

Is this a position for you?

Key responsibilities

  • You are responsible for the Business Object Reporting area, as well as developing data queries, dashboards and reports for different business areas.
  • You will monitor the achievement of goals and objectives for data quality management, implement and consolidate KPIs & SLAs
  • You will act as a subject matter expert designing solutions for data quality management and align with stakeholders to ensure improvements of the data foundation where it creates the most value


  • You have a Bachelor or an Academic degree, in a study Business Administration, Computer Science or comparable qualification
  • Experience in an IT work environment
  • Data mindset, willingness to improve data quality, understanding its importance
  • Excellent analytical, problem-solving skills, and conceptional thinking paired with the ability to understand multiple interdependencies