As a Service & Support Desk Analyst, you provide 1st line support on-site or remotely to ensure, service request(s) and problems are solved promptly. You have excellent communication skills and you are able to build and maintain good client relationships. You are a real teamplayer and like to share your knowledge with the junior team members.

Are you service-oriented and do you find it a challenge to solve technical problems?

• Provide 1st line support onsite or remotely based on Service Level Agreements,
  Systems & Performance monitoring, trend analysis, and Problem management

• Review of Services, Patching, and Security

• Proactively work with the Service Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented

• Prioritizing and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously

• Update the ticketing system, ensuring calls are logged and all notes, progress, and required actions are updated promptly and accurately.

• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.

• Advanced Vocational (mbo 4) or Higher Vocational toward ICT or specific Microsoft or HPE certification
• Relevant work experience
• Good communication skills, both verbal and written in Dutch and English
• Teamplayer, stress-resistant, pragmatic and enthusiastic